Privacy Policy

Effective Date: 14 March 2026

At Tru Form Peptides LTD, protecting your personal information is a priority. This policy explains how we collect, use, store, and safeguard personal data when you use our website or purchase products. We handle all personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

Tru Form Peptides LTD operates an online platform supplying peptide products intended for laboratory research.

Contact Information

Email: info@truformpeptides.co.uk
Address: 10 Keel Close, Carlton Colville, Suffolk, NR33 8GT, United Kingdom

2. Personal Information We Collect

We may collect certain personal information depending on how you interact with our website.

When You Place an Order

When purchasing products through our website, we may collect:

  • Full name

  • Email address (used for communication and delivery updates)

  • Billing address

  • Shipping address

  • Telephone number (if provided)

  • Order details and purchase history

We do not store or process payment card details on our servers. Payments are handled securely through trusted third-party payment providers.

When You Contact Us

If you submit a message through our contact form, we may collect:

  • Name

  • Email address

  • Message content

  • IP address

  • Google reCAPTCHA verification data used for spam protection

Technical and Website Usage Information

When you browse our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Operating system and device platform

  • Website usage data through cookies

3. Legal Basis for Processing Data

Under UK GDPR, we process personal data only where a lawful basis applies.

Purpose Data Used Legal Basis Order fulfilment Name, address, email, order information Contractual necessity Customer enquiries Name, email, message Legitimate interest Accounting and record keeping Order and delivery records Legal obligation Spam prevention IP address, reCAPTCHA Legitimate interest Website performance and analytics Cookie and usage data Consent where required

4. How We Use Personal Data

We use personal information for the following purposes:

  • Processing and dispatching customer orders

  • Sending shipping confirmations and tracking updates

  • Responding to enquiries or support requests

  • Preventing fraud or misuse of our website

  • Meeting legal and accounting obligations

  • Improving website functionality and user experience

We do not sell, lease, or trade personal data to third parties.

5. Data Retention

We only retain personal data for as long as necessary:

  • Order information: retained for up to 2 years for accounting and compliance purposes

  • Contact form submissions: retained for approximately 3 months

  • Cookie data: stored according to the cookie's expiry period and browser settings

After this period, data is securely deleted.

6. Security Measures

We use a number of safeguards to protect personal information, including:

  • SSL encryption across our website

  • Restricted access to internal administrative systems

  • Secure backups where applicable

  • Website security tools and firewall protection

  • Google reCAPTCHA to prevent automated spam submissions

7. Cookies and Tracking Technologies

Our website uses cookies to ensure functionality and improve performance.

Cookie Type Purpose Joomla session cookies Maintain user sessions and navigation Google reCAPTCHA Prevent automated spam submissions Preference cookies Store website preferences where applicable

You can manage or disable cookies at any time through your browser settings.

8. Sharing Data With Third Parties

In order to operate our services, we may share data with selected GDPR-compliant providers, including:

  • Payment service providers (for example Stripe or PayPal)

  • Delivery and courier companies (for example Royal Mail or DPD)

  • Website hosting and technical service providers

  • Google reCAPTCHA for spam protection

These third parties only receive the data necessary to perform their services and operate under appropriate data protection agreements.

Your personal information is never shared for marketing purposes.

9. International Data Transfers

Some external service providers may process information outside the United Kingdom or the European Economic Area. Where this occurs, appropriate legal safeguards are used, such as:

  • Standard Contractual Clauses (SCCs)

  • The UK extension to the EU–US Data Privacy Framework

These measures ensure that personal data remains protected.

10. Your Data Protection Rights

Under UK data protection laws, you have the right to:

  • Request access to the personal information we hold about you

  • Ask for inaccurate information to be corrected

  • Request deletion of your personal data where applicable

  • Restrict or object to certain types of processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

  • Submit a complaint to the Information Commissioner's Office (ICO)

To exercise your rights, please contact:

info@truformpeptides.co.uk

We aim to respond to requests within 30 days.

11. Children's Data

Our website and products are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under this age.

12. Policy Updates

This privacy policy may be updated periodically to reflect changes in legislation, technology, or business practices. Any updates will be posted on this page with the revised effective date.

13. Contact Information

If you have questions about this policy or how your information is handled, please contact us:

Tru Form Peptides LTD

Email: info@truformpeptides.co.uk
Address:
10 Keel Close
Carlton Colville
Suffolk
NR33 8GT
United Kingdom